Frequently Asked Questions

Do I need an account to place an order?

No. Customer accounts are optional. You can shop and complete your purchase using the checkout options available on the site.

How do I place an order?

Choose the item you would like to purchase, select any available options, and click Add to Cart. Review your cart, proceed to checkout, enter your delivery and payment information, and submit your order.

I forgot my password. What should I do?

Use the Forgot password or password-reset option on the account sign-in page. Shopify will send password-reset instructions to the email address associated with your account. For security, your existing password is never sent by email.

What happens after I place my order?

After your order is successfully placed, you will receive an order confirmation at the email address provided during checkout. When your order ships, tracking information will be sent when available.

How can I track my order?

You can use our Order Tracking page. If you have a customer account, you can also review your order information from your account.

Can I cancel or change my order?

Please contact us as soon as possible at info@aquadan.co. We will do our best to help before the order has been processed or shipped. Once fulfillment is underway, changes or cancellations may no longer be possible.

How do returns and refunds work?

Aquadan accepts return requests for eligible items within 30 days of delivery. Items must meet the conditions in our Return & Refund Policy. Please contact info@aquadan.co before sending anything back.

How can I contact Aquadan.co?

Email us at info@aquadan.co or call +1 (786) 527-0544.